On-Demand Education
On-Demand Education: Webinars, Courses, and Frontlines
Refocused and Refreshed - Experiential Customer Service
Session Summary: Customer experience is a priority for businesses in the next five years, and even...
Situational Awareness
What exactly is situational awareness and how does it apply to the work of our frontline...
SMART Goals - Your Path to Self-Development
Description:
SMART is an acronym that stands for Specific, Measurable, Achievable, Realistic, and...
Storytelling Strategies to Improve the Customer Experience
Sometimes, it’s hard to be friendly. Customer service is a demanding task, and it’s...
Surviving & Thriving - 5 Steps to Developing Your Workplace Resilience
Description:
Resilience is the ability to endure, recover and grow in the face of stress and...
That’s Not What I Meant - Addressing Email & Text Misunderstandings
Description:
In a world dominated by electronic communication, our message becomes dependent on...
The Undercover Consultant
Description:
Consultants aren’t the only professionals who play a critical role in a...
When the Old Script Doesn’t Work - Cust Exp & the NEXT Normal
Description:
As our organizations adjust to the ongoing challenges of a global pandemic, so too...
Working Toward Equity - Discussing Diversity, Inclusion, & Microaggression
Description:
This session will examine systemic racism that is embedded as normal practice within...
Be Memorable - The Importance of Becoming an Office Influencer
Description:
Office dynamics can play a significant role in the productivity and overall wellness...
Change Management - The Frontline Perspective
Description:
Change at any level can be complex. When management introduces significant...
Doing More with Less - How to Make Your Data Work for You
More and more, we are leaning on technology to enhance customer interactions and data to drive our...
