Education | On-Demand Course
0Level: Foundational/basic course
About the course: Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict while offering useful techniques for successful communication with coworkers and customers.
In this course, learn to:
- Examine the four sources of workplace conflict.
- Evaluate personal conflict –handling style.
- Recognize tools for tactical communications with co-workers when handling conflict.
- Explore how the 5 stages of group development affect conflict and workplace needs.
Course Credits: 1 CAPP Point/.01 CEUs
Time to complete: About 1 hour (Self-paced: Start, stop, exit, and return at any time. Course is available for six months from date of purchase.)
Thinking of applying to become a CAPP? Successful completion of this course earns 1 point towards the professional development portion of the CAPP application requirements or 1 point on the CAPP Recertification Recordkeeping Form, Program Type 5.
Questions? Need assistance? Contact firstname.lastname@example.org.