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Conflict Resolution

0Level: Foundational/basic course

About the course: Conflicts are inevitable for anyone who deals with customers, colleagues, or teams. Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict while offering useful techniques for successful communication with coworkers and customers.

In this course, learn to:

  • Examine the four sources of workplace conflict.
  • Evaluate personal conflict –handling style.
  • Recognize tools for tactical communications with co-workers when handling conflict.
  • Explore how the 5 stages of group development affect conflict and workplace needs.

Course Credits: 1 CAPP Point/.01 CEUs

Time to complete: About 1 hour (Self-paced: Start, stop, exit, and return at any time. Course is available for six months from date of purchase.)

Thinking of applying to become a CAPP? Successful completion of this course earns 1 point towards the professional development portion of the CAPP application requirements or 1 point on the CAPP Recertification Recordkeeping Form, Program Type 5.

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Non-Member Price: $69
Member Price: $49