Conflict Resolution

Level- Foundational About the Course:

Short Description:

This self-paced eLearning course intends to educate anyone who interacts with customers in the parking, transportation, and mobility industry.  This course was designed to offer basic conflict resolution knowledge to front line personnel, managers who interact with or manage those that interact with peers, co-workers, and customers.  This course demonstrates the importance of determining the sources of workplace conflict, assessing personal styles when resolving conflicts, and examining communication styles with a focus on listening skills. By learning to constructively resolve conflict, you will gain the ability to turn a potentially destructive situation into an opportunity for creativity and enhanced workplace performance.

In this course, learn to:

• Examine the four sources of conflict,
• Evaluate the benefits of conflict resolution,
• Explore active listening techniques and their importance to conflict resolution.
• Recognize tools to use when de-escalating and resolving conflict

Course Credits: 1 Certification Point

Time to complete: About 1 hour (Self-paced: Start, stop, exit, and return at any time. The course is available for 12 months from the date of purchase.)

Thinking of applying to become a CAPP? Successful completion of this course earns 1 point towards the professional development portion of the CAPP application requirements or 1 point on the CAPP Recertification Recordkeeping Form, Program Type 5.

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Questions? Need assistance? Contact professionaldevelopment@parking-mobility.org.