Support Services - The Backbone of Parking & Transportation

About the Course: This on demand course explains the intricacies of the behind-the-scenes auxiliary support services on a university campus.  Towson University move in day(s) is the case study used to illustrate the various campus support services that integrate for a seamless experience! The 6 components of support services discussed in this course include:

• Customer Service
• Communications
• Budgetary and Financial support
• Operational Coordination & Logistics
  
• Technology Systems & Data
• On-boarding and Training

Learning Objectives

• Describe key support functions sustaining operations
• Explain how support services improve consistency and satisfaction
• Recognize how systems and coordination enhance reliability

Course Credits: 1 Certification Point

Time to complete: About 1 hour (Self-paced: Start, stop, exit, and return at any time. Course is available for six months from date of purchase.)

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Questions? Need assistance? Contact professionaldevelopment@parking-mobility.org.