Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

• Learn about your approach to problem-solving and those of others.
• Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
• Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
• Identify the people problems that impede solutions.

Course offers 4 CAPP points. 

Presenter:

Dr. Andrea Hornett

Bio: Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at The George Washington University. She has more than a hundred presentations and peer reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).