Using Ticket By Mail and Other Automated Services as a Third Payment Option
Using Ticket By Mail and Other Automated Services as a Third Payment Option In Your Parking Technology Mix
Massachusetts Bay Transportation Authority (MBTA) has a blueprint for parking success and it starts with the customer.
In this session, you will learn about the MBTA’s customer-centric ethos and its current and future plans to continue to boost compliance, revenue, and customer satisfaction. All of this is achieved through data-driven technology, self-serve automated services as well as a systematic layering of technology to optimize adoption and long-term success.
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Bruno Lopes, Director of Parking & Station Access, Massachusetts Bay Transportation Authority (MBTA) In his role, Mr. Lopes designs, implements, operates and maintains infrastructure and services that encourage best-in-class multimodal connections to transit and operates 101 parking facilities across the region, generating significant annual revenues for the Authority. Mr. Lopes focuses on improving customer experience, ensuring accessibility to all riders, and deploying leading-edge technology solutions and partnerships to accomplish the agency’s mission. Mr. Lopes is a graduate of the University of Massachusetts Amherst and holds a degree in Political Science. |
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Mike Bourre, VP Sales & Marketing, gtechna Mike is an Electronics and Instrumentation Technologies expert with more than 30 years of experience working in tech. Mike brings practical experience in various tech business ventures across a number of verticals spanning a global market. Mike’s been with gtechna for 10 years as VP of Sales and Marketing. |
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