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Refocused and Refreshed: Experiential Customer Service

Frontline Fundamentals - Free to Members!


Tuesday, November 2, 2021
2:00 PM - 3:00 PM (EDT)
Zoom
* Registration open until 11/2/21 at 2:59 PM (EDT)
Register Now
* Registration open until 11/2/21 at 2:59 PM (EDT)
Category: Frontline Training (Virtual)

Session Summary: Customer experience is a priority for businesses in the next five years, and even more so during COVID-19 recovery. Leveraging customer experience not only gives you a competitive advantage, but it can also keep your team engaged and energized. Learn four key elements and seven steps for creating a great experience for your external and internal customers.


Presenter: Dennis Burns, CAPP

Dennis Burns, CAPP, is a senior practice builder and vice president at Kimley-Horn, with more than 30 years of parking operations, management (airport and healthcare) and consulting experience. He is recognized as a national leader in sustainable parking and transportation policy development and has produced over 500 parking/transportation studies in his career. In 2010, he was honored as IPMI’s Parking Professional of the Year. Recently, he has focused on integrating parking and mobility management strategies in a variety of environments, including research and analysis of shared-use mobility and strategies to address the future impacts of autonomous vehicles.


 Signature Frontline Fundamentals Sponsor

* Registration open until 11/2/21 at 2:59 PM (EDT)
Register Now
* Registration open until 11/2/21 at 2:59 PM (EDT)

For More Information:

Cindy Campbell

Cindy Campbell

Senior Training and Development Specialist, International Parking & Mobility Institute

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(805)459-2423