Don’t call us Meter Maids!

Everyone knows promoting parking compliance through citations is a thankless but necessary function. The notion of “meter maids” is a thing of the past, and parking teams need to be both enforcers and ambassadors to serve their community.

Learning Objectives:

• Discuss the shift from parking “enforcement” to parking “compliance” and our teams' roles in the community.
• Learn how to effectively train your team on how to balance their roles between providing customer service and educating the public about parking regulations.
• Leave with a plan to help prepare your staff to go out into the field confidently!

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Presenter: 

Florezel Jose, CAPP, Portfolio Manger, LAZ Parking Ltd.

Florezel Jose, CAPP, is a Portfolio Manager for LAZ Parking. She is based in the Los Angeles region and supports large complex parking enforcement and traffic control operations for LAZ. Florezel has been in the parking industry for more than 18 years, working in various roles supporting municipal parking programs.

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Register for all upcoming sessions here.

2024 Free Frontline Training Schedule 

October 9, 2024: Don’t call us Meter Maids!

December 11, 2024: Embrace Change – Reinvent Your Parking Program

This course and all 2024 Free Frontline trainings are generously supported by our exclusive sponsor, HUB/TIBA, Brands Of FAAC Technologies.