Get Curious, Not Furious: Reduce Frustration by Changing Your Perspective
Join us for a live frontline training ON shifting your perspective.
Session Description:
Difficult customers. Frustrating coworkers. Unexpected setbacks. Sound familiar? In the fast-paced world of parking, transportation, and mobility, it's easy to let frustration take the wheel. But what if a simple shift in perspective could change everything?
Discover how getting curious instead of furious can help you navigate challenging situations, defuse tension, and turn workplace frustrations into opportunities for better communication and stronger relationships. You'll learn practical strategies to manage emotional reactions, ask better questions, and uncover what's behind difficult interactions.
Less frustration. More understanding. Better outcomes. Sometimes, all it takes is a little curiosity!
Learning Objectives
- Identify personal emotional triggers that lead to frustration and recognize the physiological "warning signs" of a reactive state.
- Apply curiosity to replace reactive assumptions in tense situations.
- Demonstrate active listening and empathetic inquiry strategies to de-escalate conflict with colleagues and customers.
- Create an actionable plan to refit negative workplace narratives into constructive, solution-oriented perspectives.
Certification Points
Offers 1 Certification Point toward PTMP Application and PTMP and PECP recertification requirements. Points are available to those who attend the entire 60-minute frontline training. Click here for more details.
Registration Rates:
- IPMI/Member: FREE
- Guest/Non-member: $35
- Interested in membership? Check out all the benefits for your entire staff. Contact us!
Presented by
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Cindy Campbell Senior Training and Development Specialist IPMI Cindy Campbell is the Senior Training and Development Specialist for the International Parking and Mobility Institute (IPMI). With more than 40 years of professional experience in law enforcement, parking, and transportation services, she brings extensive industry knowledge and expertise to IPMI's training and professional development programs. Cindy is a Past Chair of the IPMI Board of Directors and received the organization's Lifetime Achievement Award in 2026. |
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Policies and Access to On-demand Learning
During our educational programs, the use of any AI or note-taking tools is prohibited to ensure the security of the program.
You will receive an e-mail reminder prior to the event with link to the session. You will also receive access to the on-demand recording through a follow-up e-mail from our eLearning Platform.
Questions? Email professionaldevelopment@parking-mobility.org.
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