From Frontline to Leadership: Your Role, Your Impact, Your Future

Join us for a live frontline training on effective leadership decisions.


Wednesday, August 11, 2027
2:00 PM - 3:00 PM (EDT)
Join Us Virtually
* Registration open until 8/11/27 at 12:00 PM (EDT)
Register Now
* Registration open until 8/11/27 at 12:00 PM (EDT)
Earn your PECP now Visit the on-demand library

Session Description:  

Think leadership starts with a fancy title or a corner office? Think again! Leadership begins with the choices you make, the initiative you take, and the impact you have every single day. 

Whether you're looking to stand out in your current role or take the next step in your career, you've got more leadership potential than you might realize. Discover how everyday actions can build your confidence, strengthen your professional relationships, and make you an invaluable part of your team. 

Through interactive discussions and practical strategies, explore what it takes to lead from where you are, develop the skills that supervisors and managers value, and position yourself for future opportunities. 

You don't need a title to be a leader. You just need to take the first step. Your future starts now!


Learning Objectives

  1. Explain how their frontline responsibilities and behaviors contribute to team performance, customer experience, and organizational success. 

  1. Identify the differences between frontline and supervisory roles and the behaviors that demonstrate leadership potential.  

  1. Develop a personal action step to strengthen their professional skills and prepare for future career opportunities. 


Certification Points

Offers 1 Certification Point toward PTMP Application and PTMP and PECP recertification requirements. Points are available to those who attend the entire 60-minute frontline training. Click here for more details.


Registration Rates:


Presented by

Marlene Cramer, PTMP

Director, Transportation & Parking Services

California Polytechnic State University

Marlene Cramer, PTMP, LEED Green Associate, brings over 25 years of parking and mobility industry experience, including serving as Senior Director of Transportation and Parking Services at Cal Poly. With a degree in Management and Human Resources, she is passionate about developing and inspiring future leaders. 

IPMI member profile.


Policies and Access to On-demand Learning 

During our educational programs, the use of any AI or note-taking tools is prohibited to ensure the security of the program. 

You will receive an e-mail reminder prior to the event with link to the session. You will also receive access to the on-demand recording through a follow-up e-mail from our eLearning Platform. 

Questions? Email professionaldevelopment@parking-mobility.org.

* Registration open until 8/11/27 at 12:00 PM (EDT)
Register Now
* Registration open until 8/11/27 at 12:00 PM (EDT)
Earn your PECP now Visit the on-demand library

For More Information:

Kathleen Federici

Kathleen Federici, M.Ed.

Vice President, Professional Development, International Parking & Mobility Institute