See Something, Do Something: Empowering Frontline Staff to Protect and Enhance Facilities
Join Us for a Live Frontline Training
Program Description
Frontline staff are the eyes and ears of every parking operation. Their awareness, initiative, and quick action can make the difference between smooth operations and costly disruptions. Explore how to empower frontline professionals to take ownership of their environment and play a proactive role in maintaining safe, efficient, and customer-friendly facilities.
Learn to recognize early warning signs, whether a maintenance issue, a safety concern, or suspicious behavior, and take the proper steps before minor problems escalate into major incidents. Find out how attentiveness and accountability build customer trust, strengthen team success, and improve overall operations.
Through practical tools such as maintenance checklists, visual cues, and real-world examples, gain confidence in your ability to identify, report, and respond effectively to what they see every day on the job.
Learning Objectives
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Demonstrate how ownership and empowerment positively impact operations, customer experience, and team success.
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Use maintenance checklists and visual cues to spot early signs of issues before they become costly repairs or operational disruptions.
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Recognize both tangible and intangible factors that shape customer trust, while understanding the frontline role in identifying theft, suspicious activity, or urgent incidents.
Certification Points
Offers 1 Certification Point toward PTMP Application and PTMP and PECP recertification requirements. Points are available to those who attend the entire 60-minute frontline training. Click here for more details.
Presented by
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Ryan Givens, PTMP National Account Executive Parker Technology, LLC. Ryan Givens, PTMP, is a parking and mobility professional with leadership, operations, and customer experience expertise. As Parker Technology’s National Account Executive, he partners with operators nationwide to implement solutions that blend technology, service, and culture to elevate the parker experience. While the Associate Director at Penn State University, one of Ryan’s responsibilities was developing the long-term maintenance plan and budget for parking facilities and serving as the primary point of contact for their partner, the Penn State Office of Physical Plant. |
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Melissa Yates, PTMP Partner Program Manager Arrive Melissa Yates, PTMP, is a veteran leader in the parking and mobility industry with over 18 years of experience spanning municipal, university, and private sectors. She has held key roles including Access and Parking Manager for the City of Boulder, Director of Parking at CU Boulder, Parking Manager at the University of Denver, and Senior Customer Experience Manager at FLASH, consistently demonstrating expertise in operations, strategic planning, and policy development. Currently serving as a Partner Program Manager at ParkMobile by Arrive, Melissa focuses on delivering exceptional service to partner accounts. |
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Policies and Access to On-demand Learning
During our educational programs, the use of any AI or note-taking tools is prohibited to ensure the security of the program.
You will receive an e-mail reminder prior to the event with link to the session. You will also receive access to the on-demand recording through a follow-up e-mail from our Learning Management System.
Questions? Email professionaldevelopment@parking-mobility.org.
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