Ask, Observe, and Improve: The Power of Curiosity on the Frontline
Join Us for a Live Frontline Training
Program Description
Curiosity isn’t just a personal trait; it’s a professional advantage. In parking enforcement, customer service, and operations, curiosity fuels better decisions, stronger customer relationships, and greater job satisfaction. When frontline professionals approach challenges with a mindset of discovery, they open the door to innovation, efficiency, and professional growth.
Explore how to harness curiosity as a tool for performance and pride in your work. Through real-world parking industry examples and hands-on exercises, learn how to ask insightful questions, recognize patterns, and seek understanding that leads to better outcomes for both customers and teams.
Tailored specifically for the unique demands of parking and mobility operations, this session empowers staff to see their daily responsibilities through a new lens, where curiosity drives not just results, but fulfillment and forward momentum.
Learning Objectives
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Understand how curiosity enhances job performance, engagement, and satisfaction.
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Explore real examples of how curiosity leads to better outcomes in parking and mobility.
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Learn practical ways to apply curiosity in everyday tasks to improve service and operations.
Certification Points
Offers 1 Certification Point toward PTMP Application and PTMP and PECP recertification requirements. Points are available to those who attend the entire 60-minute frontline training. Click here for more details.
Registration Rates:
- IPMI/Member: FREE
- Guest/Non-member: $35
- Interested in membership? Check out all the benefits for your entire staff. Contact us!
Presented by
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Dulce Gomez, PTMP Parking Services Manager City of Burbank, California Dulce Gomez, PTMP, SHRM-CP, is a proven leader with more than 25 years of experience in the parking and mobility industry, known for driving innovation, operational excellence, and meaningful organizational change. Beginning her career as a Parking Checker in Santa Monica, CA, she has advanced through multiple leadership roles across Southern California municipalities, consistently modernizing systems, elevating service delivery, and empowering high-performing teams. Dedicated to advancing the profession, Dulce serves as an IPMI Training Specialist, Vice President of CMPA, and Vice President of Mobility Pathfinders, where she champions mentorship, professional development, and the cultivation of future industry leaders. |
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Policies and Access to On-demand Learning
During our educational programs, the use of any AI or note-taking tools is prohibited to ensure the security of the program.
You will receive an e-mail reminder prior to the event with link to the session. You will also receive access to the on-demand recording through a follow-up e-mail from our Learning Management System.
Questions? Email professionaldevelopment@parking-mobility.org.
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