Avoiding Conflict Through Preparation

Conflict…are you ready for it? Through experience, we know it’s inevitable, yet many times we find ourselves feeling blind-sided and surprised when it occurs. How can we be better prepared for the conflict headed our way, and what steps can we take to avoid it in the first place? This session will explore some of the opportunities we have to better prepare and respond to the confrontations we encounter at work.   

Presenter:

Matt Penney, CAPP, Baylor University

Matt Penney is the director of parking and transportation services for Baylor University in Waco, Texas.  Prior to Baylor, he served as the general manager for the public transportation provider Longview Transit, as a transportation funding specialist for the Texas Department of Transportation (TXDOT), and as the director of service development for Waco Transit.  Matt currently serves on the Board of Directors for the Campus Parking and Transportation Association (CPTA) and was locally elected to the Board of Trustees for China Spring Independent School District (CSISD).  He enjoys speaking and writing as a Training Specialist for the International Parking and Mobility Institute (IPMI).

These frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.