LPR & Invoice by Mail - MTBA Case Study of Frictionless Parking Experience

LPR and Invoice by Mail – A Case Study of Frictionless Parking Experience at MBTA

One of the primary goals of LPR is to create a customer experience that encourages increased ridership by making it as convenient as possible to pay and park. With invoice by mail, MBTA offers a non-punitive 2^nd payment option for riders. For any unpaid parking sessions, an invoice covering the balance of the time may be sent by mail using a fully automated gateless LPR and invoice by mail system for processing and mail out. Learn more about how fixed LPR and invoice by mail is allowing the MBTA to repurpose its PEOs to create more efficiency and improve parking services.

Presenter: Bruno Lopes, Director of Parking & Station Access, Massachusetts Bay Transportation Authority (MBTA)

As MBTA's Director of Parking & Station Access, Mr. Lopes designs, implements, operates, and maintains infrastructure and services that encourage best-in-class multimodal connections to transit. He is responsible for the operation of more than 100 regional parking facilities that generate significant revenues for the Authority. He focuses on improving customer experience, ensuring accessibility to all riders, and deploying leading-edge technology solutions and partnerships to accomplish the agency’s mission. Mr. Lopes is a graduate of University of Massachusetts Amherst and holds a degree in Political Science.