On-Demand Frontline Fundamental
Please log in/create an account to register.
Surviving & Thriving - 5 Steps to Developing Your Workplace Resilience
Description:
Resilience is the ability to endure, recover and grow in the face of stress and...
That’s Not What I Meant - Addressing Email & Text Misunderstandings
Description:
In a world dominated by electronic communication, our message becomes dependent on...
The Undercover Consultant
Description:
Consultants aren’t the only professionals who play a critical role in a...
When the Old Script Doesn’t Work - Cust Exp & the NEXT Normal
Description:
As our organizations adjust to the ongoing challenges of a global pandemic, so too...
Working Toward Equity - Discussing Diversity, Inclusion, & Microaggression
Description:
This session will examine systemic racism that is embedded as normal practice within...
Doing More with Less - How to Make Your Data Work for You
More and more, we are leaning on technology to enhance customer interactions and data to drive our...
Curb Management - Lessons Learned
Dive into curb management successes, failures, and best practices. We will review findings from...
Overwhelmed & Unmotivated - Addressing Your Burnout & Reframing Your Focus
Description:
Where did your motivation go—and how do you find it again? This session...
