Change Management - The Frontline Perspective
Education | On-Demand Frontline Fundamental
Change at any level can be complex. When management introduces significant operational changes to a department, all team members are affected - especially frontline staff, who are often required to deal with the customer anxiety that comes in the wake of implementing a new system. Hear from leaders in the UC Davis’ Transportation Services and their perspective of frontline staff on the lessons learned following the recent paradigm shift in their campus parking operations.
Dr. Perry Eggleston, CAPP, University California - Davis
Dr. Perry H Eggleston has more than 25 years experience developing, refining, and directing mobility programs across the country as an officer, supervisor, manager, director, consultant, and executive director of transportation at the University of California at Davis. He is an active member of IPMI and CMPA. Perry has a doctorate and master's degree in public administration and a bachelor's degree in Criminal Justice. He is also a Certified Administrator of Public Parking from IPMI.
These frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.